Frequently Asked Questions
MANHATTAN / JERSEY CITY DELIVERY SERVICE
* Contact us about other nearby areas by providing address
* Additional charges may apply to farther areas
To ensure a smooth delivery of your order,
Please provide a valid cell phone number for the recipient, including gift recipients. We may send text messages to track the delivery status.
The recipient must be available to receive the package in person, or meet the driver if there is no doorman or the doorman cannot accept a perishable package.
We may call the recipient to confirm the delivery instructions and a time window.
Please note that we do not deliver to messenger service.
Additional charges may apply for upper Manhattan or farther areas.
You can choose your preferred delivery date during the checkout process, but it may change depending on lead time, holidays, weather issues, etc.
Our deliveries are made during café open hours.
If no one is available to receive the package at the delivery address, we will leave it there. Bon Vivant New York is not responsible for any damage or theft of the package in this case.
SHIPPING
Please note that your order will take at least 1 business day to process and an additional 1 to 3 days for transit, depending on your location and the carrier service. To ensure the quality of your package, we do not ship orders that are expected to arrive after Friday. Instead, we will ship them the next week.
Make sure you provide a complete and accurate address, including any apartment number, suite, or other details. Bon Vivant is not liable for any loss, delay, or extra charge caused by an incorrect or undeliverable address.
For international shipping, please contact us with your destination address and we will provide you with the best rates available.
How are the cakes shipped?
We put the same care and detail into our online order service as we do to make our confections.
Our cakes are placed in tray guards with padding to secure them within the cake box. The cake box is then encapsulated with cushioning in a corrugated shipping box. On occasion, due to the varying conditions and handling through transit, there may be some breakage of the decorations.
Summer shipping rates may increase due to the extra packaging and handling.
Insulated foam coolers and refrigerant packs are used in exceedingly hot locations.
PRE ORDERS
If you want to receive your order by a certain date, you can enter a preferred arrival date during checkout.
Please note that this date is not guaranteed and may change depending on the transit times, holidays, open days, and whether the transit occurs over weekends. We apologize for any inconvenience this may cause.
PRODUCT
How long do the cakes keep?
Bon Vivant Petit Cakes are best enjoyed within 7 days stored at cool room temperature of 65 - 70 degrees F.
Refrigerator storage may be used for longer duration around 14 days. Keep the cakes at a room temperature for approximately 30 minutes ahead of consumption in the most dry area and away from direct sunlight.
The cakes can also be stored in the freezer in an airtight container for 90 or more days. Move the sealed container to the refrigerator for 1 day. Then, keep the cakes, in the sealed container, at room temperature for approximately 1 hour ahead of consuming them.
Petit Cake size
How big are the Petit Cakes?
Each Petit Cake is a perfect single serving dessert size. It is a little smaller than a 2" square, and weighs approximately 3 ounces. A single Petit Cake is ideal for tea, coffee, or a party favor.
How big are the Petits Fours Demitasse?
Demitasse Petits Fours are an ideal tea party dessert. It is a 1.25" square approximately 1 ounce.
Left: Petit Cake
Right: Petit Four Demitasse
What is different about Bon Vivant cakes ?
Bon Vivant Petit Cakes highlight moist cake layers, fine buttercreams and fruit curds, marzipan topping, and a fondant glaze. The result: a sweet treat that is melt-in-your-mouth delicious.
Petit Cakes are larger than traditional Petits Fours in order to balance textures and flavors: fondant with moist cake, buttercream and marzipan.
Are the flowers edible?
The flowers and leaves are fully edible, made of royal icing, sugar paste, or marzipan.
RETURN AND REFUND POLICY
Due to the perishable nature of the items, items are not returnable.
If your order is incorrect, incomplete, or damaged, notify us within 5 days of delivery. We will make ever effort to rectify the situation. If the order is damaged, retain all packaging and pictures for inspection by the carrier during the claim process.
SPECIAL EVENTS
Do you do custom orders or events?
Yes. Please see Celebrations page for our special events offer or contact us for more information.